Our Store Policies

Because We Care

At Eutierria, we take pride in hand-pouring each of our candles. To craft cleaning-burning, true-to-scent, and long-lasting candles, we use natural waxes, pure fragrance oils, and wooden wicks. Applying the same quality standards to our customer service policies, we are dedicated to providing the most generous and transparent store policies. Don’t hesitate to contact us if you have any questions!

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Returns and Exchanges

All sales are final, but please contact us at eutierriacandle@gmail.com with any questions or concerns or if you aren't fully satisfied with your purchase. You are our priority, and we appreciate your business.

 

Shipping

All orders are shipped within 1-2 days of purchase. Standard shipping takes about 3-5 days via USPS. 
Orders over $100 qualify for free shipping.

 

Order Tracking

You will receive emails confirming your order as well as an alert when it is shipped from our studio. Your tracking is included. Eutierria Candle Co. is not responsible for any lost or stolen packages.